June 29th Update
Dear patients, referring doctors and friends of The Piper Clinic,
We hope this communication finds you well. To maintain a line of communication regarding the current status of COVID-19 in Florida, Dr. Piper and Dr. Shah would like to share their thoughts on the state of affairs. Though there has been an increase in cases throughout the state after Phase 1 of the re-opening plan, our staff has remained asymptomatic and COVID free. We have maintained and enforced social distancing within the office as well as hygiene practices to ensure safety. As many of you know we only do procedures in the hospital setting. This has also aided in decreasing the risk of viral transmission within The Piper Clinic. As medical staff of Palms of Pasadena Hospital Dr. Piper and Dr. Shah receive frequent communication regarding the number of patients who are being actively treated in the hospital. These cases remain within the single digits and are cared for in a separate portion of the hospital away from where our postoperative patients are kept. Palms of Pasadena has been vigilant in their infection control but has also been very accommodating in allowing one caregiver to stay with our patients overnight. Thus far, this has worked out very well and we have received nothing but good feedback. No one knows exactly what to predict in the future regarding this virus, but please understand that we are taking every precaution possible to keep you and your loved ones safe. We are currently functioning at full capacity and operating at the hospital as per normal.
With regards to self-quarantine mandates from the Governor’s office, Section 3 of Executive Order Number 20-139 states travelers from New York, Connecticut and New Jersey must self-quarantine for 14 days upon entering the state. This is an evolving policy so please visit floridahealthcovid19.gov for updates. If you have any questions or concerns, please reach out to us as we are happy to discuss any information we may have.
Mark A. Piper, DMD, MD and Brian S. Shah, DDS, MD
Patient and office guidelines
We hope this message finds you healthy during these challenging times as we all cope with COVID-19. Our community and our lives have been through so much over the last few weeks and we are all looking forward to resuming our daily activities and routines. While many things have changed, one thing has remained the same, our commitment to your safety.
We will begin seeing patients beginning Monday, May 18th. Our entire team is excited to welcome you back into the office. However, you will see many changes when you arrive for your next appointment. These changes were instituted to protect the health and safety of our patients, families, and staff.
- Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at time of appointment. If by chance, we are unable to reach you, please call us before your next office visit.
- After this call, we will email you a link to fill out office forms ONLINE. These need to be completed no later than the day before your appointment. We are minimizing all paper contact.
- The front door will remain locked at all times! We are practicing social distancing for the safety of all of our staff and patients.
- Once you have arrived, there will be an area marked for you to wait outside. We can see you through the closed doors! Please be patient and we will open the door to ask you questions and take your temperature. Please have your own personal mask on for this interaction. We are sorry but we will be unable to provide a mask to you. Also, please bring your own pen.
- If you are allowed entrance into the office, please follow responsible social distancing.
- Patients, parents of minor children and immediate post operative caretakers, whom are allowed entrance, must wear their own mask at all times while in the office. Unfortunately, we can no longer allow spouses or guests into the office. There may only be one parent of a minor or one caregiver for an immediate postoperative surgery appointment, only.
- We will ask you to use our hand sanitizer immediately upon entering, and then you will be directed to the restroom to wash your hands.
- We are sorry but we have removed magazines, newspapers, water and the coffee bar from the waiting area.
- No food or drinks will be permitted or will be consumed in the office. If you arrive with a cup of coffee or drink, you will need to dispose of it before entering, unless it can be secured in your personal belonging.
- Parents of minors will not be allowed in the clinic, while their child is being examined or receiving treatment. Once the exam is completed, ONE parent will be escorted to a room where the Doctor or clinical staff will discuss progress and treatment via teleconference. We will call or text you when we are ready to consult with you.
- We look forward to seeing you again and answering any questions you may have. Please call with any concerns, so we can get back to providing the care our patients expect and deserve.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.